![]() That said, I see most people who would have used a VNXe now with Dell tend to go HCI (ReadyNodes,VxRAIL) > Unity or other low low array.įor HPE There isn't a true like for like product (Nimble dosen't have a NAS capability that matches the DART filer bits of a VNXe) but Nimble would be the comparable you'd look at. It was an interesting experiement in offering a 20K base array that proved the market was there, but that they needed to fix the tech before scaling it (which to be fare has been done). It doesn't shock me that support for it might be a little lagging (especially because the internals were a crazy circuis mess compapred to the products that predated and preceded it, it was a techniologial culdisac. This is a 8 year old product that most (sane people) are no longer running (The support renewals for it were frankly more expensive than replacing it after year 3 or 5 always). Hi all, but since the EOSL is this year, I'm now rethinking whether or not I want to continue with EMC, or go with another storage provider, like HPE They fixed this in the rockies and VNX2 code base (Containerized the stuff instead, and setup a parallel reslationship). The system was a proof of concept for trying to use some RSA code to paravirutalize the DART and FLARE bits together that kinda was a failure in my mind. (Data loss bugs with the file side tied to a poorly written perl script, legendarily slow (2 minutes) controller failover under mild load, inflexible expansion options, single threaded FLARE code so SSDs bottleneck performance really early. I've seen more profanity thrown at that filer than anything else they ever made. Hardware (time to replacement) and software support are seperate contracts. ![]() Now, most recently, I'm noticing that, even though I have a written confirmation of my Pro support contract being good through June 2020, I'm now getting an email that says that my "Premium Hardware Support V2.5 contract has expired". ![]() I used to like the fact that EMC would know we have a failure before I would know.Īssuming you have a ticket opened have you tried. Dell’s terms and conditions of sale include arbitration, forum selection and damage limitation provisions.I've tried several times, with several people at EMC and Dell, to get this resolved, to no avail. Limitations apply to warranties offered by Dell. No service and/or warranty will be extended solely because of this transfer.ĭell cannot guarantee the authenticity of the products, limited warranties, service, or technical support or the accuracy of the listings of products you purchase from a party other than Dell. Service, the limited warranty or Dell support may not be available in your geographic location. All such transfers will otherwise be subject to the terms and conditions of the original service agreement. If the system is being transferred into a geographic location in which the same service as provided under the subject service contract is not available at the same price as was initially paid for this service contract by the customer, or if the new owner desires a different category of service, then there may be an additional charge for this transfer. ![]() Located at Any service contract applicable to your system is identified by the Service Tag number and may be transferred only in conjunction with the transfer of the entire system. If Dell has not received payment for the subject system, even if you have made payment to another party, you may not return any transferred system under the Dell Return Policy.Īll such transfer requests are also subject to Dell’s terms and conditions of sale Dell reserves the right to refuse to honor any transfer requests and requests for warranty coverage and/or service. All requests to transfer ownership, service, limited warranty* and Dell support are determined in Dell’s sole discretion.
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